As the leader in accounting, ERP and business management software, Sage Pastel has a contact centre that is committed and focused on providing you with all the support you need, when you need it! We have divided our contact centre agents into various specialised teams to ensure that you receive resolution on your call the first time you contact us. You can log a support call telephonically, via e-mail or the internet and you will be assisted by a trained contact centre agent.
Sage Pastel scooped 9 awards in the 2011 Contact Centre World Awards run by ContactCentreWorld.com, including second for best help desk and first for best community spirit.
Whatever your support needs let Sage Pastel be your partner in business, because at Sage Pastel we always go beyond accounting.
Sage Pastel Cover is available for Sage Pastel Xpress Start-Up, Sage Pastel Xpress and Sage Pastel Partner for all your accounting software support needs. As a priority customer with Sage Pastel Cover, you'll ensure that your business runs smoothly by always having support and maintenance for your mission critical accounting system. Your business will also receive all the latest software updates and upgrades at no additional cost. It’s all part of Sage Pastel Cover.
Sage Pastel Products |
30 days FREE Sage Pastel Support |
Cover Price* within 30 days of Registration |
Benefits of Sage Pastel Cover |
| Sage Pastel My Business |
Yes | R58 per month |
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| Sage Pastel Xpress Start-Up | Yes | From R1,035 | |
| Sage Pastel Xpress | Yes | From R1,420 | |
| Sage Pastel Partner | Yes | From R3,550 |
Click here to view the Sage Pastel Cover benefits.
Sage Evolution Accounting and all modules within the Sage Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including updates, upgrades, and first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.
As an Invoicing or Sage Pastel My Business customer, your product comes with 30 days free support.
If you would like to purchase a telephonic support plan, please call us on +27 11 304 3600 or e-mail sales@pastel.co.za
As a new Sage Pastel Xpress Start-Up, Sage Pastel Xpress or Sage Pastel Partner customer, your product comes with 30 days FREE access to Sage Pastel Cover to get you off to a smooth start.
Your free period starts when you register your software, so make the most of this time to become familiar with your software.
After this period, ensure that your business continues to receive the very best in support, each new release at no additional cost and many other benefits by extending your Sage Pastel Cover. Ask our consultants about our new, convenient monthly debit order payment option. Not only will your business enjoy cash flow benefits, but we bring this to you at 0% interest . This means you only pay one twelfth of the annual fee per month with none of the usual hidden costs. PLUS you'll receive a 5% discount with this payment option.
To purchase Sage Pastel Cover call us on +27 11 304 3600 or e-mail sales@pastel.co.za
Sage Evolution Accounting and all modules within the Sage Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including: updates and upgrades, first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.
To purchase Sage Evolution call us on +27 11 304 3530 or e-mail evolutionsales@pastel.co.za
Sage Pastel Cover ensures your business enjoys the immediate benefits of software developments as soon as they become available. You receive each new release at no additional cost! In addition, you'll have first-line telephonic and e-mail support, you'll get the latest product news from our electronic Sage Pastel Intelligence magazine, as well as an exclusive access to the Sage Pastel Cover Customer Zone, where you can track enquiries, access user tips, knowledge base topics, download the latest releases and much more.
To renew your Cover membership call us on +27 11 304 3610 or e-mail renewals@pastel.co.za
| Sage Pastel My Business Contract |  |
Sage Pastel Xpress Contract | |
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| Sage Pastel Partner Contract |
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Sage pastel Act! V14 Cover Contract |
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| Sage Pastel Xpress Start-Up Cover Order Form | |
Debit Order Form | |
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| GL. Bank & Cash Manager ALF Doc | |
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Sage Pastel’s Customer Zone provides you with exclusive access to a range of information regarding your Sage Pastel software, as well as online services to assist, support and advise you on the optimal use of your software.
To visit the Customer Zone click here.
Days |
Times |
| Monday to Thursday | 07h30 - 17h00 |
| Friday | 08h00 - 16h30 |
| Saturday | 09h00 - 12h00 |
When contacting Sage Pastel, use the following telephone, fax numbers and e-mail addresses.
Type of Enquiry |
Telephone |
Fax |
E-mail |
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Technical Queries |  |
086 11 COVER (26837) |  |
+27 11 304 3731 |  |
support@pastel.co.za |
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New Registrations or Re-Registrations | |
+27 11 304 3300 | |
+27 11 304 3979 | |
registrations@pastel.co.za |
© 2013 Sage South Africa. 
Developed by South Africans, for South Africans.
