We have divided our contact centre agents into various specialised teams to ensure that you receive resolution on your call the first time you contact us. You can log a support call telephonically, via e-mail or the internet and you will be assisted by a trained contact centre agent.
Whatever your support needs let Pastel be your partner in business, because at Pastel we always go beyond accounting.
In October 2007 our contact centre received the Best Customer Service Award in the Business Process enabling South Africa (BPeSA) Awards, run by a non-profit association for contact centres, and in November 2008 we received the prize for community spirit at the annual Business Process Outsourcing (BPO) Awards ceremony.
Pastel Support Plan
A Pastel Support Plan is available for My Invoicing and My Business.
Pastel Products |
30 days FREE Pastel Support |
Support Price |
Benefits of Pastel Support |
| My Invoicing | Yes | R53 per month |
|
| My Business | Yes | R54 per month |
Pastel Cover
Pastel Cover is available for Pastel Xpress Start-Up, Pastel Xpress and Pastel Partner. As a priority customer with Pastel Cover, you'll ensure that your business runs smoothly by always having support and maintenance for your mission critical accounting system. Your business will also receive all the latest software updates and upgrades at no additional cost. It’s all part of Pastel Cover.
Pastel Products |
30 days FREE Pastel Support |
Cover Price* within 30 days of Registration |
Benefits of Pastel Cover |
| Pastel Xpress Start-Up | Yes | From R960 |
|
| Pastel Xpress | Yes | From R1,139 | |
| Pastel Partner | Yes | From R2,842 |
Click here to view the Pastel Cover benefits.
Pastel Evolution Annual Renewal
Pastel Evolution Accounting and all modules within the Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including: updates and upgrades, first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.
New Customers
Invoicing & My Business
As an Invoicing or My Business customer, your product does not come with 30 days free support.
If you would like to purchase a telephonic support plan, please call us on +27 11 304 3600 or e-mail sales@pastel.co.za
Pastel Xpress Start-Up, Xpress & Partner
As a new Pastel Xpress Start-Up, Pastel Xpress or Pastel Partner customer, your product comes with 30 days FREE access to Pastel Cover to get you off to a smooth start. Your free period starts when you register your software, so make the most of this time to become familiar with your software.
After this period, ensure that your business continues to receive the very best in support, each new release at no additional cost and many other benefits by extending your Pastel Cover. Ask our consultants about our new, convenient monthly debit order payment option. Not only will your business enjoy cash flow benefits, but we bring this to you at 0% interest . This means you only pay one twelfth of the annual fee per month with none of the usual hidden costs. PLUS you'll receive a 5% discount with this payment option.
To purchase Pastel Cover call us on +27 11 304 3600 or e-mail sales@pastel.co.za
Pastel Evolution
Pastel Evolution Accounting and all modules within the Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including: updates and upgrades, first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.
To purchase Pastel Evolution call us on +27 11 304 3530 or e-mail evolutionsales@pastel.co.za
Existing Customers
Pastel Cover ensures your business enjoys the immediate benefits of software developments as soon as they become available. You receive each new release at no additional cost! In addition, you'll have first-line telephonic and e-mail support, you'll get the latest product news from our electronic Pastel Intelligence magazine, as well as an exclusive access to the Pastel Cover Customer Zone, where you can track enquiries, access user tips, knowledge base topics, download the latest releases and much more.
To renew your Cover membership call us on +27 11 304 3610 or e-mail renewals@pastel.co.za
Cover Contracts
| My Business Contract |  |
Pastel Xpress Contract | |
|
| Pastel Partner Contract |
|
Act! V12 Cover Contract |
|
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Order Forms
| Pastel Xpress Start-Up Cover Order Form | |
Debit Order Form | |
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| GL. Bank & Cash Manager ALF Doc |
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To visit the Customer Zone click here.
Our contact centre operates during the following times.
- Softline Pastel is closed on all public holidays.
Days |
Times |
| Monday to Thursday | 07h30 - 17h00 |
| Friday | 08h00 - 16h30 |
| Saturday | 09h00 - 12h00 |
When contacting Softline Pastel, use the following telephone, fax numbers and e-mail addresses.
Type of Enquiry |
Telephone |
Fax |
E-mail |
||||
 |
Technical Queries |  |
086 11 COVER (26837) |  |
+27 11 304 3731 |  |
support@pastel.co.za |
|
New Registrations or Re-Registrations | |
+27 11 304 3300 | |
+27 11 304 3979 | |
registrations@pastel.co.za |
Developed by South Africans, for South Africans
