| Unlimited telephonic support | We have teams dedicated to each product in the Pastel range who will assist you with all your technical support queries. With our extensive experience and understanding of your needs, whether it be installation, set-up, or accounting queries, our highly skilled support teams are available: Monday – Thursday from 07h30 – 17h00, Friday from 08h00 – 16h30 and Saturday from 09h00 – 12h00. |
| Unlimited email support | E-mail your support query and receive a response in one hour during working hours. Should you e-mail your support query after hours, you will receive a response early the next day. |
| Free software upgrades | Whilst on Pastel Cover you will receive free software upgrades every 12 – 18 months. Pastel continually invests in research and development to make sure you stay abreast of changes in the economic, technological and legislative environment. You’ll find that subscribing to Pastel Cover is far more cost effective than purchasing new releases later. |
| Free software updates | As a Pastel Cover member, we will notify you of regular enhancements that we have made to the current version of software you are using. |
| Regular electronic Cover Newsletter | This essential newsletter gives you the inside track on practical tips and tricks, short cuts and important information. |
| Exclusive access to the Customer Zone | The Customer Zone allows you to download free updates, access the Pastel knowledge base, and latest technical information as well as providing you with a view of your support history. |
| Training | As a Pastel Cover customer you will receive a 10% discount at selected Pastel Authorised Training Centres on any basic or advanced training course countrywide. |
| Free Pastel magazine | The online Pastel Intelligence magazine will keep you up-to-date on industry trends and information about your Pastel software. In each issue we highlight the latest Pastel products, features and modules, software tips and tricks, changes to legislation, tools and practical information to help you get the most out of your Pastel software. |
| Pastel Payroll discount | If you purchase Pastel Payroll within the first 30 days of registering your Pastel Accounting Software, you will receive a 20% discount when purchasing Pastel Payroll. |