Your access code in Pastel Partner and Xpress 2009 is used only to register your product, while the Customer number (previously referred to as identification or PIN number) is required to access telephonic support (you’ll be prompted to enter this number on your phone), as well as access the Customer Zone on the website (required to log on). You’ll only be able to use the Customer number during your FREE 30 day support period when you first purchase/register your product or when you purchase an annual Pastel Cover support contract. As a Pastel Cover customer, you’ll have a comprehensive support plan giving you all the help, benefits and back-up that your business needs.